Orders are generally processed within 1–2 business days. After your order has been processed and shipped, delivery typically takes an additional 3–5 business days.

Orders are processed on business days. Orders placed after our daily processing cut-off, during weekends, or on applicable holidays may be handled on the next available business day.

If you need to change or cancel an order, please contact our support team as soon as possible. Requests are reviewed based on the current status of the order.

Most orders are expected to arrive within approximately 4–7 business days, including processing and transit time. Unexpected carrier delays or circumstances outside our control may occasionally affect delivery times.

Depending on the order and delivery destination, your package may be shipped through USPS or UPS.

Yes. Once your order has shipped, we will send a shipping confirmation with the available tracking information. Tracking information may take some time to update after the carrier receives and scans your package.

Please check your available tracking information first. If your package remains delayed or you need additional assistance, contact our support team and we will help review the order.

Eligible items may be returned within 30 days of receiving your order, provided the applicable return requirements are met. Returns may be considered for both defective and non-defective products according to our return policy.

Contact our support team with your order details and let us know that you would like to request a return. Our team will provide the appropriate next steps.

Once an approved return has been received and reviewed, the refund will be issued to the original payment method. Refund processing may take up to 10 business days. The time required for the funds to appear can vary depending on your payment provider.

Eligible exchanges may be available depending on the product and circumstances of the request. Please contact our support team before sending an item back so we can guide you through the appropriate process.

Please contact our support team with your order details as soon as possible. We will review the situation and help you with the appropriate next steps.

Norelle currently accepts PayPal for payments.

Approved refunds are returned through the applicable original payment method used for the order.

Payments are processed through the payment provider available at checkout. Payment information is handled through the applicable secure payment process.

Norelle focuses on everyday kitchen essentials, including paper towel holders and napkin holders in countertop, under-cabinet, and wall-mounted designs.

Each product listing provides available product details, descriptions, options, pricing, and other relevant information to help you make an informed purchasing decision.

Absolutely. If you need additional information about a product, its available options, or the information shown on its product page, our support team will be happy to assist you.