Shipping Policy
Shipping, Made Simple.
Clear information about processing, delivery, tracking, and what you can expect after placing your Norelle order.
Clear Delivery Information.
We aim to keep the delivery process straightforward from the moment your order is placed until it reaches your address. The information below explains our standard shipping process.
Where We Ship
Norelle currently ships orders to delivery addresses within the United States.
Shipping available within the United States.
Free Standard Shipping
Norelle currently offers free standard shipping on eligible orders delivered within the United States.
No standard shipping fee is added to eligible United States orders.
Preparing Your Order
After an order is successfully placed, we generally need 1–2 business days to process and prepare the order for shipment.
During this stage, your order may be reviewed, packed, and prepared for handoff to the appropriate shipping carrier.
Typical processing time: 1–2 business days.
When Your Order Should Arrive
Once your order has been processed and handed over to the shipping carrier, standard transit generally takes approximately 3–5 business days.
Combining normal processing and transit, the overall estimated delivery timeframe is approximately 4–7 business days.
Delivery estimates are estimates rather than guaranteed delivery dates. Actual delivery may vary due to carrier operations, weather, holidays, destination, or circumstances outside our control.
Who Delivers Your Order?
Depending on the order and delivery destination, packages may be shipped through one of the following carriers.
The carrier selected for an individual shipment may vary depending on the order and destination.
Follow Your Shipment
Once your order has shipped, available tracking information will be provided through the shipping confirmation.
Tracking information may not appear immediately. The carrier may need additional time to receive and scan the package before tracking updates become available.
Tracking updates may require additional time after the carrier receives and scans your package.
Please Check Your Address
Please make sure your shipping address is complete and accurate before submitting your order.
If you notice an address mistake after placing your order, contact our support team as soon as possible. We will make reasonable efforts to assist with address issues before an order has been dispatched.
However, we cannot guarantee that an address can be changed after an order has entered the shipping process.
Checking your address carefully before completing checkout helps prevent avoidable delivery problems.
Delivered but Not Received?
If tracking shows that your package has been delivered but you cannot locate it, first check the common delivery areas around your property.
- Check your front door, porch, garage, or other delivery areas.
- Ask household members or others who may have accepted the package.
- Check nearby locations where the carrier may have safely placed the package.
If you still cannot locate the shipment, contact our support team with your order number and tracking information so we can help review the available shipment details.
When Delivery Takes Longer
We work to maintain our estimated delivery timeframe, but unexpected delays can occasionally occur.
- Carrier interruptions
- Severe weather
- Holiday volume
- Transportation issues
- Other circumstances outside our control
If your shipment appears to be significantly delayed beyond the estimated timeframe, please contact our support team with your order information.
One Order, More Than One Package
In some circumstances, products from the same order may be shipped separately.
When this happens, you may receive separate tracking information for each package, and the packages may arrive at different times.
Questions About Your Shipment?
If you need help with an order, tracking information, delivery delays, or a shipping address, our support team is here to assist.