Terms & Conditions
Clear Terms. Simple Expectations.
These Terms & Conditions explain the guidelines that apply when you browse Norelle, use our website, or place an order through our online store.
Please Read Before Shopping.
By using the Norelle website or placing an order, you acknowledge that you have read and agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website or place an order.
Using Our Website
You may use the Norelle website for lawful purposes and in accordance with these Terms & Conditions.
By using our website, you are responsible for ensuring that information you provide is accurate and that you have the ability to enter into transactions applicable to you.
- Do not use the website for unlawful or fraudulent activities.
- Do not attempt to interfere with the operation, security, or availability of the website.
- Do not misuse, copy, reproduce, or commercially exploit website content without appropriate permission.
Products & Descriptions
We make reasonable efforts to present product descriptions, images, dimensions, materials, colors, and other available information as accurately as possible.
Product appearance may vary depending on your device, display settings, lighting, or other technical factors.
Product availability may change without notice. We may limit quantities or discontinue products when necessary.
Please review the product information and available details carefully before completing your purchase.
Prices & Order Totals
Product prices and applicable charges are displayed during shopping and checkout.
We make reasonable efforts to maintain accurate pricing and product information. If an obvious pricing or listing error occurs, we may correct the error and, where appropriate, contact you regarding the affected order.
Please review your products, shipping information, and final order total carefully before completing checkout.
Placing & Processing Orders
When you place an order through Norelle, you are submitting a request to purchase the products shown in your order.
An order confirmation does not necessarily mean that the order has been finally accepted. Orders may need to be reviewed before fulfillment.
- Product availability may affect whether an order can be fulfilled.
- Orders may be reviewed for payment, address, or security issues.
- We may cancel or refuse an order when reasonably necessary to prevent errors, misuse, or other issues.
Payment & Checkout
Norelle currently accepts PayPal for payments made through the online store.
Payments are handled through the applicable payment process available during checkout. You are responsible for providing accurate information necessary to complete your purchase.
If payment is declined or cannot be completed, the order may not be processed until successful payment is received.
Please complete payments only through the checkout process provided on the Norelle website.
Shipping & Delivery
Shipping arrangements, processing times, delivery estimates, and applicable shipping information are described in our Shipping Policy.
Estimated delivery times are not guaranteed delivery dates. Carrier delays, weather, holidays, transportation issues, and other circumstances outside our control may affect delivery.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Returns, Refunds & Exchanges
Returns, refunds, exchanges, damaged products, and cancellation requests are handled according to our applicable Return & Refund Policy.
Eligibility may depend on the condition of the product, the time since delivery, and the requirements described in that policy.
Please review the Norelle Return & Refund Policy before sending any product back.
Our Content & Brand
Unless otherwise stated, content appearing on the Norelle website, including text, graphics, logos, images, designs, product content, and other materials, is owned by Norelle or used with appropriate rights.
Website content may not be reproduced, copied, modified, distributed, or commercially exploited without appropriate permission.
Accurate Details
When placing an order or contacting our support team, please provide information that is accurate and current.
- Use a valid and complete shipping address.
- Provide accurate contact information.
- Review your order details before submitting payment.
- Notify us promptly if you identify an issue with your order.
Website Access & Service
We aim to keep the Norelle website available and operating properly, but uninterrupted access cannot be guaranteed at all times.
Website availability may occasionally be affected by maintenance, technical problems, service interruptions, security issues, or circumstances outside our control.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our store, website, services, or applicable requirements.
Updated terms will be posted on this page with a revised date. Your continued use of the website after an update may constitute acceptance of the revised terms to the extent permitted by applicable law.
Governing Terms
These Terms & Conditions are intended to be interpreted and applied in accordance with applicable laws and regulations.
Nothing in these terms is intended to remove or limit any consumer rights that cannot legally be excluded or limited under applicable law.
Applicable consumer protections remain unaffected where they cannot legally be excluded or limited.
Questions About These Terms?
If you have a question about an order, website use, payment, shipping, returns, or these Terms & Conditions, our support team is available to help.