When you browse Norelle or place an order, certain information may be collected or provided by you so that we can operate our online store and fulfill your requests.

Information You Provide

• Name and contact information provided during checkout.
• Shipping and billing information needed to process an order.
• Order details, including products purchased and order history.
• Information you provide when contacting our support team.

Like many online stores, certain technical information may be collected automatically when you visit our website.

• Browser and device information.
• General website activity and pages viewed.
• Approximate location information associated with website activity.
• Technical information used to maintain website performance and security.

This information may be collected through cookies, analytics technologies, or similar tools used by Shopify and applicable service providers.

Norelle may use collected information for purposes necessary to operate our store and provide services requested by customers.

• Processing and fulfilling customer orders.
• Arranging shipping and providing order-related updates.
• Responding to customer questions and support requests.
• Processing returns, refunds, and exchanges.
• Maintaining website functionality, security, and performance.
• Detecting or preventing fraudulent or unauthorized activity.
• Improving our products, website, and shopping experience.

Payments made through Norelle are processed using the payment provider available at checkout. Norelle currently accepts PayPal for payments.

Payment information is handled through the applicable payment provider and checkout process. Norelle does not ask customers to send payment credentials, passwords, or complete payment card information directly through email.

We may share relevant information with service providers when necessary to operate the store, process orders, or provide services requested by customers.

• Ecommerce and website service providers.
• Payment processing providers.
• Shipping and delivery providers.
• Technology, analytics, security, or customer-support providers.

We do not share customer information for purposes unrelated to operating our store unless permitted or required by applicable law.

Norelle may use cookies and similar technologies to help the website function correctly, remember certain preferences, understand website usage, maintain security, and improve the shopping experience.

Some cookies may be placed by third-party services that support website functionality, analytics, security, or other store operations.

We take reasonable measures designed to protect information handled through our store against unauthorized access, misuse, alteration, or disclosure.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and personal information.

We may retain information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, maintaining business records, resolving disputes, providing customer support, and meeting applicable legal or accounting requirements.

When information is no longer reasonably required for these purposes, it may be deleted or handled in accordance with applicable retention requirements.

Depending on your location and applicable law, you may have certain rights regarding personal information.

• Request information about personal data we may hold about you.
• Request correction of inaccurate information.
• Request deletion of certain information, where applicable.
• Ask questions about how your information is used or handled.

Requests may be subject to verification and applicable legal requirements.

Our website may use or connect with third-party services that operate independently from Norelle, including services involved in ecommerce, payment processing, shipping, analytics, security, or other store functions.

Those third parties may have their own privacy practices and policies. We recommend reviewing the privacy information provided by any third-party service you choose to use.

We may update this Privacy Policy from time to time to reflect changes to our store, services, technology, or applicable requirements.

When changes are made, the updated version will be posted on this page with a revised updated date.