Payment Policy
Simple & Secure Checkout.
Clear information about payment methods, checkout, payment processing, refunds, and what to expect when completing your Norelle order.
Payments are completed through the checkout process available on the Norelle website.
Clear Payment Information.
Our Payment Policy explains how payments are handled when you place an order with Norelle and what you can expect during the checkout and refund process.
PayPal Payments
Norelle currently accepts PayPal for payments made through our online store.
Available payment options are presented during the checkout process. Payment must be successfully completed before an order can be processed.
Completing Your Payment
When placing an order, please review your products, shipping information, and final order total before completing checkout.
- Confirm that the products and quantities are correct.
- Check that your shipping information is complete and accurate.
- Review the final order total before submitting payment.
- Complete payment through the checkout process provided by Norelle.
Payment Confirmation
Once a payment has been successfully completed, the order can move forward for processing according to our normal order procedures.
If a payment is declined, interrupted, or cannot be completed, the order may not be processed until successful payment has been received.
A successful payment does not change the applicable shipping, return, refund, or cancellation terms for the order.
Protecting Payment Information
Payment information is handled through the applicable payment process available during checkout.
Norelle does not ask customers to send payment credentials, passwords, or complete payment card information directly through email or other informal communication channels.
For your security, complete payments only through the checkout process provided on the Norelle website.
Declined or Unsuccessful Payments
If your payment cannot be completed, please check the information shown during checkout and follow the instructions provided by the payment provider.
Norelle cannot guarantee approval of a payment because payment authorization is handled through the applicable payment provider.
If you continue to experience an issue while placing an order, our support team can help review the available order details.
How Refunds Are Handled
Approved refunds are returned through the applicable original payment method used for the purchase.
Refund eligibility and processing are subject to the requirements described in our Return & Refund Policy.
Once an approved refund has been issued, the time required for the funds to appear may vary depending on the payment provider.
Questions About Payments?
If you have a question about a payment, checkout, refund, or order payment status, our support team is available to assist.
Please include your order information when contacting us so we can better understand your request.
Need Help With a Payment?
Our support team is available to help with payment questions, checkout issues, refunds, and general order assistance.