Return & Refund Policy
Returns, Made Simple.
Clear information about returns, refunds, exchanges, damaged orders, and cancellations so you know what to expect.
Clear Information. No Guesswork.
We want the return process to be straightforward. The information below explains when a return or exchange may be available and how approved refunds are handled.
30-Day Return Period
You may contact Norelle to request a return within 30 days of receiving your order.
Eligible products may be returned during this period when the applicable return requirements are satisfied.
Return requests should be made within 30 days of receiving the order.
Before Sending an Item Back
To help ensure a return can be reviewed, please make sure the item meets the applicable condition requirements.
- The item should be unused and in its original condition.
- Original packaging should be included where applicable.
- Included accessories, components, or other included items should be returned where applicable.
- The item should not show damage caused by misuse or improper handling.
How to Request a Return
Before sending an item back, please contact our support team with your order information and let us know that you would like to request a return.
Our team will provide the appropriate return instructions for your request.
Please contact our support team before sending a return so you can receive the appropriate return instructions.
How Refunds Work
Once a returned item reaches us, it may be reviewed to confirm that the applicable return requirements have been met.
Once a return is approved, the refund will be issued to the original payment method used for the purchase.
The time required for a completed refund to appear in your account can vary depending on your payment provider.
Changed Your Mind?
Eligible non-defective products may be returned within the 30-day return period.
The item should be unused, remain in its original condition, and include original packaging and included items where applicable.
Please contact our support team before mailing the item back so we can provide the correct return instructions.
Something Isn't Right?
Please check your order after delivery. If your item arrives damaged, defective, or different from what you ordered, contact our support team as soon as possible.
To help us review the issue, please provide your order number, a brief description of the problem, and clear photos of the product and packaging when relevant.
Please contact our support team before arranging a return shipment for a damaged, defective, or incorrect item.
Need a Different Item?
Norelle may offer exchanges for eligible products depending on product availability and the applicable return requirements.
If you would like to request an exchange, please contact our support team before sending the original item back.
Contact support first so we can guide you through the exchange process.
Sending Your Return
Approved returns should be sent by mail using the return instructions provided by our support team.
If you received a damaged, defective, or incorrect item, please contact us before arranging the return shipment so we can guide you through the appropriate process.
Canceling an Order
If you need to cancel an order, please contact our support team as soon as possible after placing it.
Cancellation requests can only be considered before the order has entered processing or has been shipped.
Once an order has shipped, it cannot be canceled. You may still request a return after receiving the product, subject to this policy.
Refund Payment Method
Norelle currently accepts PayPal for payments made through the online store.
Approved refunds are returned through the applicable original payment method used for the purchase.
The time required for a completed refund to appear can vary depending on the payment provider.
Approved refunds are returned through the original payment method used for the purchase.
Need Help With a Return?
If you have a question about a return, exchange, damaged item, refund, or cancellation, our support team is here to help with the next steps.